Returns

We can only accept product returns within 30 days of purchase (product invoice date). To be eligible for a return, the following conditions must be met: 1) product shall be unused, and 2) product shall be in the original unopened package. For all electronic products, we must assume the product has been used or tampered with if the original package has been opened.

If you believe your product is eligible for return, please send us an email requesting a return and we will evaluate the request and respond with either authorization for return along with shipping instructions or rationale for not accepting your request for return.

Refunds

Once we authorize a product for return, the customer will be responsible for shipping to the address in the instructions provided along with the cost of return shipment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item along with approval or rejection of your refund. For all unused product returns that are approved for refund, we charge a 20% restocking fee to cover product inspection, re-test, and re-packaging.

Replacements/Exchanges

We only replace items that are defective or damaged during shipment. If you need to request a replacement product (or part), please send us an email with your request along with a description of the product issue (photos are required) and we will evaluate the request and advise you on how to return the item to us.